You might have heard about all these salon horror stories so don’t let yourself become a victim. Make sure you do your homework before you choose a hair salon in Bondi. Whether you are going to a salon for a haircut, hair color or hair treatment, you must choose the best so you can also get the best quality service.
You already know what the qualities of a good hair salon in Bondi are. However, it is often difficult to decipher if the service you are given at a salon is sub par. You should take note of these tell-tale signs that you should find a new salon.
Poor Customer Service
No matter how good the hairstylists are, customer service should never be compromised. Without customers, a business simply could not exist. Hence, you should look at how a salon treats their customers to help you decide if they are spending your money on. For this same reason, experts suggest you visit a hair salon in Bondi before you book for an appointment. You will be able to assess the environment and how the staff responds to customers. What is the general aura in the salon? Do the customers seem happy? How does the staff treat the customers? Are they attentive to your needs?
If you take the time to read the reviews on hair salons, you will notice that majority of them focus on the customer experience. For example, even if the customer was pleased with the hair styling service, they would choose not to return to the salon if the customer treatment was sub par.
Stylists that are “Multi-Clienting”
When you walk into a crowded salon, it is a good sign. When several customers trust the salon, it is an indicator that they can deliver quality hair styling services. But when a hairstylist is working on your hair, you should expect them to give your hair the right focus! The same is true with chemical treatments on your hair such as hair color or highlights. Your hairstylist should not be giving another customer a haircut while your color is processing. It is important that your hair color processing should be checked on from time to time. But when your hairstylist is busy giving another customer a haircut, chances are the person won’t be able to check on it as frequently as supposed to.
On the other hand, you should feel sorry for the customer whom they are giving a haircut to. The hairstylist might end up rushing through the process constantly thinking about how long your hair has been processing from the color treatment. You and the other customer won’t get to benefit from this kind of setup. If stylists are multi-tasking, observe if their load is just enough or they’re handling things the wrong way.
Constant Cancellation of Appointments
You have already learned about the value of good customer service to your overall salon experience. This is one example of poor customer service. When you call in a salon to book an appointment, you expect to get your salon services for that day and time. But when the salon staff cancel your appointments habitually, then this is a tell-tale sign of a bad hair salon. Cancelling appointments due to emergency reasons is completely okay. But if your appointment had to be constantly re-scheduled, then you need to cancel it for good and look for another salon!